Enterprise mobility for the hospitality industry is the opportunity to enhance guest experiences and efficiently manage data on mobile devices. It’s keeping team members and guests connected, taking advantage of innovation while still controlling data and security. The security piece is key for keeping your business operating smoothly. You are providing a platform so that employees can connect with each other allowing full potential for productivity, and so that customers can connect with the world and express their joy with the great hospitality of your business.
But all of this amazing connectivity comes with serious risks to security.
According to a Trustwave study of data breaches in 24 countries, 38% happened at hotels making them the most-breached type of business. Notable hotel chains that fell victim to these breaches over the past two years include Trump hotels, Starwood, Hilton, and Hyatt.
It’s simple: your guests rely on internet access, and use of mobile services makes them vulnerable. They trust you to protect them, just as you protect their physical safety on your premises. The developments that make enterprise mobility so exciting also make perfect targets for hackers: gathering detailed information about guests to personalize their stay, mobile terminals at the front desk and hotel restaurants and Wi-Fi in rooms and lobbies are just a few examples.
From the employee side, there are many risks that can arise if your business operates through a bring-your-own-device (BYOD) policy. Dull as it may seem, the most common risk is an employee losing that work device. This is where Mobile Device Management comes in. Mobile Device Management allows you to encrypt business data on that device, or even wipe the phone clean of data in the case of it being lost or stolen.
Your business needs to decide what data will need to be protected and what will be public domain. This requires determining how your IT department will handle your mobility management so they can set forth the proper strategies and requirements. Of course, you will want to keep important business data hidden at all costs. But the bigger piece is to make sure there is no link between public data and private.
It all boils down to security. You have to make sure the right people have the right access, and that the data they do have access to doesn’t get leaked. Equally as importantly, you have to be able to pull back access to that data when it’s no longer needed. At Kelley Technology Group, we work with you to develop solutions to keep your enterprise mobility efforts safe and secure. Contact us here for more information.